A name or ID set by DANA users that can help them to connect & engage with each other via feed, information sharing, chatting, etc.
What are the benefits of having a username in the DANA app?
Improve your social connectivity by having the ability to share activities or respond to other users' activities & enhance your social payment experience, in-app chat, etc.
Protect your privacy with high control over information-sharing mechanisms.
Will my username appear on all transactions?
Nope, it will only appear on your DANA feed.
How do I set a username in the DANA app?
Open your DANA app & tap Me.
Select Profile Settings then tap Username.
Create a username accordingly with the applicable provisions.
Tap submit.
Do I have to be a DANA Premium account to change my username?
Nope!
What is the limit for changing usernames in the DANA app?
There is no limit, you can change your username whenever you want.
Will my username be visible to everyone?
Your username will only be visible for the following/followers who follow the Feed activity from your contact list.
Are there any special terms & conditions for creating a username in the DANA app? Yep, here they are:
Username must consist of alphanumeric characters A-Z, 0-9, or full stop (". ").
Username is not allowed to use special characters.
Username can't contain spaces.
There is no limit to changing usernames.
If you want to change your username, you are not allowed to use your previous/used username.
The username must be at least 3 characters and no more than 20 characters.
What if I don't want to create a username in the DANA app?
We will use the name your friends saved in their phone contact & we will not show your full name in your DANA feed.
Why does the "Something went wrong with this process. Please try again" notification appear?
It appears when an error occurs in the system. But no worries, you can try again later.
Why does the "This username is already in use. Let's try another name" notification appear?
It appears when your username is already taken by another DANA user. Let's try finding another one.
Why does the "This username is taken. Let's try another name" notification appear?
It appears when you enter the same username as you are currently using. Please choose a different one.
Why does the "Username only contain alphanumeric characters (A-Z, 0-9) or period (".") and cant' use space" notification appear?
It appears to tell you that you must use alphanumeric characters (A-z, 0-9) or periods (".") & avoid using spaces in your username.
Why does the "Username should combine letter and number" notification appear?
It indicates you to use a combination of letters and numbers for your username. Let's change yours to fit the requirements.
Why does the "You currently use this username, please choose a different one" notification appear?
It means that your preferred username is not available, let's try using a different one.
What if I have other inquiries regarding a username in the DANA app?
You can contact DANA Customer Care 24/7 via WhatsApp at 08191 1500 445 or e-mail to help@dana.id to let us know about any issues you are experiencing.
